Last Updated: 9 October 2026
These Billing Terms and Conditions explain how payments and billing work when you shop with Hollow & Paw.
Accepted Payment Methods
We want checking out to feel simple and secure, so we offer a range of trusted ways to pay at checkout:
- Credit and debit cards: Visa, Mastercard, American Express, Maestro, Discover, Diners Club and UnionPay
- Apple Pay, Google Pay and Shop Pay
The payment options available to you are shown at checkout. All payments are taken in Pound Sterling (GBP).
Payment Processing
- Full payment is required at the time you place your order.
- We only process and dispatch orders once payment has been received in full.
- If a payment is declined or does not go through, your order will not be confirmed.
Pricing and Currency
- All prices on hollowandpaw.com are shown in Pound Sterling (GBP) and include VAT.
- Prices may change at any time without prior notice.
- Delivery within the United Kingdom is free. Any applicable charges are shown at checkout before you pay.
Secure Payment Processing
- Hollow & Paw uses SSL encryption and Shopify's secure checkout to protect personal and payment details.
- We never store, and never have access to, full card or payment details.
Refunds and Chargebacks
- Refunds are issued to the original payment method in line with our Return and Refund Policy.
- Unauthorised or fraudulent chargebacks will be investigated and disputed.
- If something looks wrong on a bill, please contact us first at info@hollowandpaw.com so we can put it right quickly.
Fraud Prevention
- Hollow & Paw may cancel, refuse or hold any order we suspect to be fraudulent or unauthorised.
- For high value or flagged orders, we may ask for additional identity verification.
Changes to This Policy
We may update these Billing Terms and Conditions from time to time. Any changes will appear on this page with a new Last Updated date, so we recommend checking back occasionally. By continuing to use our website after changes are made, you accept the updated terms.
Contact Information
Store Address: 35 Clos Maria, Cardiff CF3 0FR, United Kingdom
Store Email: info@hollowandpaw.com
Store Phone: +44 7418 636903
Customer Service Hours: Monday to Friday: 09:00 – 17:00 (GMT)
We do our best to reply to your e-mail within 1–2 business days.