Welcome to the Hollow & Paw Frequently Asked Questions page. We want every part of shopping with us to feel easy, so you'll find answers to the most common questions below. If you need anything else, we're always happy to help.
1. How long will it take to receive my order?
Handling Time: 1–2 business days
Transit Time: 5–7 business days
Estimated Delivery Time: 6–9 business days
For full details, please see our Shipping Policy.
2. Do you offer free shipping?
Yes, every order within the United Kingdom ships free. You can read more in our Shipping Policy.
3. Where is Hollow & Paw located?
Hollow & Paw is a UK based online business selling a small range of home essentials for dogs, including cooling mats, travel dens, water dispensers, puzzle feeders, grooming brushes and lead holders, with delivery throughout the United Kingdom.
4. What if I receive a defective product?
If anything arrives defective, we'll replace it at no cost. Just get in touch within 30 days of receiving the order. See our Return and Refund Policy for more information.
5. Can I cancel my order after it's placed?
Yes, orders can be cancelled within 24 hours of being placed. Please contact our support team as soon as possible at info@hollowandpaw.com.
6. What is your return policy?
Items can be returned within 30 days of delivery. Everything you need to know is in our Return and Refund Policy.
7. When will I receive my refund after returning a product?
Once a return has arrived and been inspected, the refund is issued to the original payment method within 7 business days, depending on the payment provider. Read more in our Return and Refund Policy.
8. Do you charge a restocking fee?
No. There are no restocking fees on returns. See our Return and Refund Policy for details.
9. How can I contact customer support?
You can reach us through our Contact Us page or e-mail us directly at info@hollowandpaw.com.
10. Do you ship internationally?
Not at the moment. We deliver exclusively within the United Kingdom.
11. Do you have a physical store location?
No, we're online only. This helps us keep our prices competitive and offer a wider range of products.
12. Can I place a bulk order for my business or organisation?
Yes, we're happy to help with bulk orders. Please contact our support team at info@hollowandpaw.com for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are set out in our Return and Refund Policy.
14. How can I track my order?
Once an order has shipped, its progress can be followed on our Order Tracking Page.
Contact Us
Store Address: 35 Clos Maria, Cardiff CF3 0FR, United Kingdom
Store Email: info@hollowandpaw.com
Store Phone: +44 7418 636903
Customer Service Hours: Monday to Friday: 09:00 – 17:00 (GMT)
We do our best to reply to your e-mail within 1–2 business days.