Terms of service

Last Updated: 8th October 2026

1. About These Terms

These Terms of Service apply to your use of hollowandpaw.com and to any order you place with Hollow & Paw ("we", "us", "our"). By using our website or placing an order, you agree to these terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy and Billing Terms and Conditions. Please read them carefully. If you do not agree, please do not use our website.

2. Using Our Website

  • You must be at least 18 years old, or have permission from a parent or guardian, to place an order.
  • You agree to provide accurate, current and complete information when ordering and to keep your account details up to date.
  • You must not use our website for any unlawful purpose, to transmit harmful code, to interfere with the website's security or operation, or to collect other people's personal information.

3. Our Products

We take care to describe and photograph our products as accurately as possible. Colours, textures and dimensions may vary slightly because of screen settings and natural variation in materials. All sizes are given in metric measurements and are approximate.

Our products are designed for everyday use. Please choose a size suited to your pet, supervise pets with new items, check products regularly for wear, and remove any damaged item from use.

4. Prices

All prices are shown in Pound Sterling (GBP). Any applicable taxes and delivery charges are shown at checkout before you pay. Prices may change at any time, but changes will not affect orders we have already accepted. If we discover a clear pricing error, we will contact you before dispatch and give you the option to continue at the correct price or cancel for a full refund.

5. Orders and Acceptance

When you place an order, you will receive an email confirming we have received it. This is not yet acceptance. A contract between you and Hollow & Paw is formed when we email you to confirm your order has been dispatched. We may decline or cancel an order, for example if an item is out of stock, if there is a pricing error, or if we suspect fraud. If this happens, we will refund you in full.

6. Payment

Payment is taken in full at the time of ordering. Accepted payment methods and billing details are set out in our Billing Terms and Conditions.

7. Delivery

We deliver within the United Kingdom only. Delivery timeframes are estimates, as set out in our Shipping Policy. Responsibility for the goods passes to you when they are delivered to the address you gave us.

8. Returns and Your Legal Rights

Our Return and Refund Policy gives you 30 days from delivery to return items. This is in addition to, and does not affect, your statutory rights. Under the Consumer Contracts Regulations 2013 you may cancel most online purchases within 14 days of delivery, and under the Consumer Rights Act 2015 you are entitled to goods that are as described, fit for purpose and of satisfactory quality. For more information about your rights, visit Citizens Advice.

9. Intellectual Property

All content on this website, including text, images, graphics, logos and design, belongs to Hollow & Paw or our licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce or use any content for commercial purposes without our written permission.

10. Reviews and Submissions

If you send us reviews, comments or other content, you confirm it is your own, is accurate and does not break any law or anyone else's rights. You give us permission to use, edit and publish that content in connection with our business. We may remove any content we consider inappropriate.

11. Third Party Links and Services

Our website may link to third party websites and services, such as payment providers and our order tracking page. We are not responsible for their content or practices, and your use of them is subject to their own terms.

12. Our Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for any business losses, as our products are for domestic and private use.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights as a consumer, or for anything else that cannot be limited or excluded by law.

13. Events Outside Our Control

We are not liable for delays or failures caused by events outside our reasonable control, such as severe weather, carrier disruption or supply shortages. If this affects your order, we will let you know as soon as possible and you may cancel for a full refund of anything not yet delivered.

14. General

  • If any part of these terms is found to be invalid, the rest will remain in full effect.
  • If we delay enforcing any of these terms, we can still enforce them later.
  • These terms, and the policies referred to in them, form the entire agreement between you and us.

15. Governing Law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

16. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will appear on this page with a new Last Updated date. The terms that apply to your order are those in force when you placed it.

Contact Information

Store Name: Hollow & Paw
Store Address: 35 Clos Maria, Cardiff CF3 0FR, United Kingdom
Store Email: info@hollowandpaw.com
Store Phone: +447418636903
Customer Service Hours: Monday to Friday: 09:00 – 17:00 (GMT)
We do our best to reply to your e-mail within 1–2 business days.